{"id":3710,"date":"2025-06-28T08:04:11","date_gmt":"2025-06-28T08:04:11","guid":{"rendered":"https:\/\/blackoudqa.com\/english\/?page_id=3710"},"modified":"2025-07-05T08:11:16","modified_gmt":"2025-07-05T08:11:16","slug":"return-and-warranty-policy","status":"publish","type":"page","link":"https:\/\/blackoudqa.com\/english\/return-and-warranty-policy\/","title":{"rendered":"Return and Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3710\" class=\"elementor elementor-3710\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b09b90 e-con-full e-flex e-con e-parent\" data-id=\"4b09b90\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6089da elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f6089da\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"font-bold text-2xl mb-6\">Return, Warranty Policy<\/h1><div class=\"content-entry\"><p><strong>Our Commitment to Our Customers<\/strong><\/p><p><strong> At Black Oud Perfumes<\/strong>, your satisfaction is our top priority. We strive to provide an exceptional shopping experience that ensures your comfort and satisfaction while maintaining the highest standards of quality and service.<\/p><p><strong>Return &amp; Exchange Policy<\/strong><\/p><p><strong> To ensure your convenience, we offer a flexible return and exchange policy, which includes the following:<\/strong><\/p><ul><li><strong>Timeframe<\/strong>: You may return purchases within <strong>30 days<\/strong> from the date of purchase.<\/li><li><strong>Original Receipt<\/strong>: Please keep the receipt to facilitate the return process.<\/li><li><strong>Defective Products<\/strong>: If a manufacturing defect is found, the product will be replaced immediately with the same item, along with a <strong>discount on delivery charges<\/strong>.<\/li><\/ul><p><strong>Online Store Policy<\/strong><\/p><p><strong> If a customer wishes to return or exchange products, or cancel an order that is still &#8220;in delivery&#8221;<\/strong>, the paid amount will be refunded <strong>after deducting a delivery fee of <i class=\"sicon-sar\"><\/i> 30<\/strong>.<\/p><p><strong>Exceptions<\/strong><\/p><p><strong> Products purchased using discount coupons or promotional codes are not eligible<\/strong> for return.<\/p><p><strong>Warranty Policy<\/strong><\/p><p><strong> We cover the full cost of returns in the following cases, provided no more than 30 days<\/strong> have passed since receiving the order:<\/p><ul><li>The product is damaged.<\/li><li>The order contains additional unpaid products.<\/li><li>The received product is different from the order.<\/li><li>The order arrived incomplete.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return, Warranty Policy Our Commitment to Our Customers At Black Oud Perfumes, your satisfaction is our top priority. We strive to provide&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3710","page","type-page","status-publish","hentry"],"lang":"en","translations":{"en":3710,"ar":3829},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/blackoudqa.com\/english\/wp-json\/wp\/v2\/pages\/3710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blackoudqa.com\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blackoudqa.com\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blackoudqa.com\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blackoudqa.com\/english\/wp-json\/wp\/v2\/comments?post=3710"}],"version-history":[{"count":0,"href":"https:\/\/blackoudqa.com\/english\/wp-json\/wp\/v2\/pages\/3710\/revisions"}],"wp:attachment":[{"href":"https:\/\/blackoudqa.com\/english\/wp-json\/wp\/v2\/media?parent=3710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}